FAQ's

Rubens Carpeting's Homebased shopping service brings the store experience to your doorstep, thus eliminating costly overhead and providing convenience to you.

Does Rubens Carpeting carry name products?

At Rubens Carpeting, we provide an extensive array of products, each carefully curated for our store's unique high-quality selection.

Does our products have warranty?

Certainly, each product includes a manufacturer's product warranty and a limited Installation Warranty.

Is there any charge or obligation for an estimate?

We provide a hassle-free home-based shopping service, no charges or obligations. We bring a wide selection of samples directly to your home or business. Take advantage of the FREE In-Home Estimate.

Does Rubens Carpeting offer install products purchased from another flooring company?

Rubens Carpeting works alongside experienced independent flooring installers to handle products exclusively from Rubens Carpeting.

Does Ruben Carpeting sell products separately from installation?

No, at Rubens Carpeting, products are not sold separately from our installation services.

Why are some products available online but not in my local store?

At Rubens Carpeting, we provide an extensive array of products, each carefully curated for our store's unique high-quality selection.

What type of payments does Rubens Carpeting accept?

Prior to the start of installation, payment must be available. We accept various payment methods, including Visa, MasterCard, American Express, Discover, money orders, cashier's checks, and personal checks.

When will my installer arrive at my home?

Installation appointments are scheduled between 7 a.m. and 6 p.m. You will receive a call on the day of your appointment with an estimated arrival window.

How quickly can my new flooring be installed?

Our in-stock products can be installed professionally at your convenience, even as soon as the next day. With our warehouses stocked and ready for installation, we can accommodate your schedule, making home updates easy and convenient for you.

Will my old flooring have to be removed?

The requirements for your project may involve removing your current flooring or installing new flooring over it. Your flooring expert will discuss these options further during your complimentary In-Home Estimate.

How do I prepare for my installation?

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Appointments

How can I schedule an appointment?

You can schedule a FREE at-home estimate online or by calling [719]-216-9887. Appointments are generally available between 7 a.m. and 6 p.m. on weekdays and between 8 a.m. and 6 p.m. on Saturdays.

How do I reschedule my appointment?

To get help, reach out at 719-646-6251 where a representative is ready to assist you. Remember, before scheduling a new appointment online, be sure to cancel your existing one.

Do I need to call to confirm my appointment?

No. No need to call to confirm your appointment.

Can I purchase if I rent my apartment or home?

Of course! If you're a renter, you can purchase our products. However, we'll need an "Authorization Letter" from the property owner permitting us to carry out work on the premises. For further instructions, please reach out to 719-646-6251, and our Customer Service Representative will provide more detailed guidance.

Is there a product minimum or limit on purchases?

No, there is no minimum or limit for purchases.

When will the flooring professional arrive?

The flooring professional will arrive any point within the two-hour window.

Carpet

How soon can carpet installation start?

In-stock carpet can be installed when you want, even as soon as the next day. Our large warehouses facilitate fast service, customized to fit your schedule.

Does Rubens Carpeting offer color-matching for carpets?

While we don't provide color-matching, our extensive range of styles and colors enables us to enhance your décor seamlessly.

What type of carpet is best suited for my home?

Our flooring expert will guide you in selecting the perfect carpet that aligns with your lifestyle, preferences, and budget during the complimentary In-Home Estimate.

What type of padding is recommended for my home?

Our flooring expert will recommend the most suitable padding for your requirements during the FREE In-Home Estimate.

Does my carpet come with a warranty?

Absolutely! All our products include both a manufacturer’s warranty and a limited Installation Warranty. Learn more about our warranties here.

Why is my carpet shedding?

Shedding in new carpet is normal and typically lasts up to 120 days. It's primarily due to residual cut fibers from the manufacturing process. Regular vacuuming can minimize shedding.

Does Rubens Carpeting offer carpet cleaning services?

Unfortunately, we do not offer carpet cleaning services at this time.

How can I remove stains from my carpet?

Although many carpets are stain-resistant, it's important to note that no carpet is entirely stain-proof.

Before cleaning, test in a hidden spot.

Use white towels to absorb the stain, then gently blot with damp towels until it stops transferring.
Avoid rubbing; start from the edge of the spot and work inward to prevent spreading.
Ensure thorough residue removal to prevent stickiness.
Place layers of white towels over the spot and weigh them down to draw out moisture.

Luxury Vinyl Plank

Where can luxury vinyl flooring be installed?

You can install Luxury vinyl flooring in any room of the house, whether it's on ground level, above, or below. It's compatible with various subfloor types like concrete, wood, or existing vinyl, as long as the subfloor is flat and even.

How quickly can luxury vinyl plank be installed?

In-stock luxury vinyl plank can be installed when you want, even as soon as the next day. Our large warehouses facilitate fast service, customized to fit your schedule.

How is luxury vinyl flooring installed?

It will vary from project to project. The flooring professional can provide more details about the installation process during your FREE In-Home Estimate.

Is luxury vinyl Plank waterproof?

Yes, luxury vinyl flooring offers waterproofing. It can handle spills and moisture well, making it a perfect addition to kitchens and laundry rooms.

Is luxury vinyl flooring durable?

Yes, these floors are durable in various ways. Their layered construction ensures stability, while a top wear layer protects against scratches and stains. Core materials provide waterproofing for longevity.

Can I install luxury vinyl over my existing hard surface floors?

Each project is unique so our flooring professional can provide more details about the installation process during your FREE In-Home Estimate.

Laminate

Can laminate flooring be installed over my existing floor?

In some cases, your existing flooring may need to be removed, while in others, installing new flooring over the old may be suitable. Your flooring professional will discuss these possibilities in more detail during your complimentary In-Home Estimate

How quickly can laminate be installed?

In-stock luxury vinyl plank can be installed when you want, even as soon as the next day. Our large warehouses facilitate fast service, customized to fit your schedule.

Can laminate flooring be installed on my stairs?

Of course! Many of our laminate floors can be installed on stairs.

How can I repair scratch marks and chips on laminate flooring?

Laminate floor filler can fix minor scratches and repairs. But for bigger damage, a plank may need replacing.

Can laminate flooring be installed in every room of my home?

Laminate flooring is suitable for most rooms but not recommended for high-moisture areas like bathrooms.

How do I clean my laminate flooring?

Accidents happen, but laminate flooring is easy to clean. Here's what to do for tough stains:

Wipe up wet spills right away.
Clean with a warm, damp cloth.
Use a gentle cleaner for stubborn dirt.
Harden sticky spots with ice, then gently scrape with a plastic scraper.

Follow the manufacturer's instructions for best results.

Vinyl Sheet

Does Rubens Carpeting have a showroom or retail store to visit?

Rubens Carpeting's Homebased shopping service brings the store experience to your doorstep, thus eliminating costly overhead and providing convenience to you.

How quickly can vinyl sheet be installed?

In-stock vinyl sheet can be installed when you want, even as soon as the next day. Our large warehouses facilitate fast service, customized to fit your schedule.

Where can vinyl sheet flooring be installed?

Vinyl flooring stands out as a reliable and convenient choice for every household. Easy to install and even easier to clean, it's particularly great for kitchens and bathrooms.

Is sheet vinyl waterproof?

Sheet vinyl, composed of waterproof materials like PVC, is an excellent flooring solution for areas in the home prone to water exposure, offering ideal protection against moisture damage.

Can sheet vinyl flooring be installed over existing flooring

Yes, sheet vinyl flooring can usually be installed over existing flooring if it's clean, flat, and in good condition.